Neo Group, Select Group among winners of S'pore Quality Award

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CATERER Neo Group, along with food firm Select Group, were among six role models lauded on Thursday night for their organisational capabilities.

They won the Singapore Quality Award (SQA), administered by government agency Spring Singapore as part of the Business Excellence Awards.

Both companies were first-time winners of the award, along with utility services provider SP Services.

Key highlights for Neo Group, according to a press release, include how it introduced several automation initiatives in the last five years to deal with manpower challenges. These include machines for vegetable cutting, roasting, potato peeling, and egg breaking.

A mobile app monitors the speed of their delivery drivers and provides a navigation system. The company thus cut its late deliveries by half from 2015 to 2016.

Select Group, meanwhile, was cited for its emphasis on developing its staff through Workforce Skills Qualification (WSQ) modules.

The WSQ is a national credential system. The firm achieved 30 per cent more training hours per staff than the national average in the past three years.

Its Changi Airport Terminal 2 Straits Food Village food court includes self-ordering kiosks and a central kitchen.

The SQA was introduced in 1994. The award is given to organisations which "have demonstrated outstanding management capabilities, and delivered superior performance and results as benchmarked against the industry", said a press release from Spring Singapore.

Two other SQA award winners were the Defence Science and Technology Agency (DSTA) and the Ministry of Manpower (MOM).

Packaging solutions firm Greenpac won the Innovation Excellence Award, meant to recognise firms that have made impactful changes in business models, products and services, and processes.

The awards are part of an initiative since 1994 to give organisations a roadmap to improve themselves.

All applicants for the awards go through a process which involves reports, site visits, and interviews with staff from all levels.

Assessors can be industry practitioners from organisations which have won the award or adopted a "business excellence" framework.